Returns

All articles that you order online with Raibu.nl can be returned or exchanged. If you like to exchange it for another article, return the received item and simply place a new order.
When we receive a returned article, we will refund the money to your bankaccount within 10 working days. Certainly you can also choose for a voucher (store credit) for the amount you have purchased.

Return procedure

All orders are delivered with return form and return address sticker. Just follow the instructions on the form. For your information, please find below an overview of the return procedure.

Inform us as soon as possible after receipt of your order that you wish to return an article by sending us a mail via retour@raibu.nl with the notice you’d like to return your order. This will speed up the return procedure.

Return the article to us within 14 days after receipt in original packaging with the return form. Returns can be sent to us in two ways:

1) Via your local postal service (post office rates). Return products can be send to:

Raibu
Eerste van der Helststraat 31
1073AC Amsterdam

Please remember to stamp the package sufficiently. We do not accept unstamped packages or mail that need to be paid on delivery.

2) Bring the article(s) to our store in Amsterdam (free). See raibu.nl for store opening hours. Our address is:

Raibu
Eerste van der Helststraat 31
1073 AC Amsterdam
The Netherlands

Our store is easily reachable via public transport. See 9292ov.nl for directions. For directions by car, please see Googlemaps.

Please note: we can’t accept damaged or used articles.

Delivery costs of returns

Delivery costs of returned articles are on behalf of the sender, and is therefore not reimbursed by Raibu.

Do you have questions or need more information? Let us know via info@raibu.nl.

Returns of in-store purchases

Have you bought something in our Amsterdam store that you’d like to return? You can return items that are undamaged and unworn. The returned item(s) can be exchanged for something else or you can choose to receive a store voucher valid for 1 year. Please note, we don’t give cash back for in-store purchases.